Privacy Policy


We respect each site visitor’s right to personal privacy and to that end, we collect and use the information throughout our website only as disclosed in this privacy policy.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have made a complaint or enquiry to us.
  • You have made an information request to us.
  • You wish to attend, or have attended, an event.
  • You subscribe to our e-newsletter.
  • You are representing your organisation.

Information Automatically Collected

When you visit a website, certain personal information about you can be collected automatically. When you browse through our site, read pages, or download information, we collect certain information to measure how many visitors come to the different parts of the site so we can make the site more useful. For every visitor, we collect and temporarily store the following information:

  • your computer’s Internet Protocol (IP) address, a number automatically assigned to your computer when you go on the Web.
  • the domain from which you access the Internet
  • the website address from which you came to our site
  • the date and time you arrived at our site and how long you spent there
  • the name and version of your computer’s operating system and browser
  • the pages you visited.

Our website may contain links to other sites, you should be aware that:

  • If you access another site through a link we provide, you are subject to the privacy policy of that site
  • Toureen Group (and all companies within the Group) are not responsible for the contents of any pages referred from its website.

How we use cookies

We use cookies on this site. A cookie is a small text file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us monitor web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, for example to make it easier for you to download documents on the website. Tracking cookies enable us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that declining cookies may prevent you from taking full advantage of the website. You can also remove cookies by following directions provided in your Internet browser’s Help file.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To respond to your enquiry/ complaintContact details including: Name, address, email address, telephone numberNecessary for our legitimate interests

Purposes for which we will use your personal data


Toureen has endeavoured to take appropriate measures to prevent and minimize risks of unauthorised access to personal information.

Accuracy of Data

Toureen will on its own initiative, or at your request, rectify or erase any incomplete, inaccurate or out of date personal data retained in connection with the operation of this site.

Toureen welcomes your comments regarding this privacy statement, please contact us on

Retention of Data

Personal data will be retained for a period of 12 months following closure of your enquiry/complaint. We will retain records to allow us to monitor and improve the quality of the service we provide.

Toureen will not sell, trade, rent or disclose your personal information to third parties outside the group.

By submitting your personal information, you agree that you have read, understood and accept the Privacy Statement.